Returns & refunds

The short version

• You have 30 days from delivery.
• Damaged, defective or wrong item: email a photo; we replace or refund it. No return needed.
• Changed your mind: return it unused and in its original packaging for a refund of the item price.

Damaged, defective or wrong items

Email valentin.catena00@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, including any shipping you paid. You don't need to send the item back.

Change-of-mind returns

1. Email us within 30 days of delivery with your order number.
2. We'll reply with the return address and instructions. Please don't send items back without contacting us first.
3. Ship the unused item in its original packaging. Return shipping is paid by you, and we recommend a tracked service.
4. Once we receive it, we refund the item price to your original payment method within 5 business days. Your bank may take a few more days to show it.

For hygiene reasons, a Paw Cup or Pocket Towel that has been used can only be returned if it's defective.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible.

Refunds on discounted orders

If you used a discount code or bought a bundle, we refund the amount you actually paid for the returned items.