Frequently asked questions

Add a little water (warm in winter), put one paw in, and twist the cup gently back and forth a few times. The soft silicone bristles inside loosen mud, sand, grit and de-icing salt. Then pat the paw dry with the Pocket Towel. Repeat for each paw.

The Paw Cup comes in one Standard size made for small and medium dogs. If you have a large or giant breed, or you're not sure, email us your dog's breed and weight before ordering and we'll tell you honestly whether it fits. Large dogs: join the list and we'll email you when a Large size is available.

Many dogs need a short introduction. Let your dog sniff the empty cup, reward, then try one paw with a small amount of lukewarm water and a treat after. Keep the first sessions short. Our journal has a step-by-step guide. If it doesn't work for your dog, our returns policy covers you.

Empty it, rinse the bristle insert under running water, and let both parts air-dry upside down before storing. Drying fully between uses matters: any cup that stays wet can grow mildew.

The ASPCA recommends washing and drying your dog's feet after walks in cold weather to remove ice, salt and chemicals. The Paw Cup and Pocket Towel make that a one-minute routine at the door.

Orders ship within 10 business days and typically arrive 6–12 business days after shipping, within the US. You get a tracking number by email when your order ships. See our Shipping page for details.

You have 30 days from delivery. If it arrives damaged or defective, send a photo and we'll replace or refund it. For anything else, see our Returns page.

Yes: join our email list for 10% off your first order. Bundles are also priced lower than buying the same items separately, and orders of $30 or more ship free.

No. It's a cleaning tool for everyday dirt. It doesn't treat any condition. If your dog's paws are cracked, bleeding, swollen or they're licking them constantly, please see your vet.